What it is
When a buyer reveals your phone number on a listing page on the site, they are then asked whether they managed to get through. The answers are collected in the cabinet: you can see how many people reached you, how many did not, and why.
Where to find it
CRM > Leads, the board settings menu, the Missed contacts item. It opens the Calls after phone reveal dialog with a summary and the list of answers.
Possible answers
| Answer | What it means |
|---|---|
| Reached | the conversation took place |
| No answer | the call went unanswered |
| Wrong number | the number does not respond or is not yours |
| Listing doesn't exist | the buyer found out the property is not available |
| Fraud | the buyer reported a scam |
| Rude | the buyer complained about the manner of communication |
"Listing doesn't exist" and "Fraud" go to the platform for review - such rows are marked Moderation.
Guests without an account answer the question too; in the list they are labelled "Guest".
Reachability score
The share of calls that got through over the last 90 days is shown in your public profile as your reachability score. Missed calls lower it.
Answer calls from unknown numbers during working hours and check that your profile carries a working number: buyers choosing whom to call can see the reachability score.