Short answers about GREM in Germany, by role. Everything is explained in detail in the linked articles.
Makler
How much does the trial cost?
First month −50%, then full price, cancel monthly. The discount applies once, to the first month, per company. The prices per plan: Plans and prices.
What is included in the plan?
Included in the plan: CRM, AI assistant, Express valuation, Rent valuation, Texts, descriptions and posts, Photo enhancement, Floor plan recognition, PDF exposé, Landing page in 10 languages, Flyers and creatives, Link in Bio, Multi-publisher with analytics, Calendar. You pay for videos and 3D tours per item, from €9.50 net.
How much is a video?
Reels or short video (10 s) €9.50 net, video 32 s €19.00 net, AI avatar video €19.00 net. A revision for the same listing within 7 days costs less. All prices: Separately per item.
Are there credits?
No. In Germany there are no credits and no balance. You pay the plan, the tools in the plan are included, and you pay for videos, 3D tours and contacts per item in euros.
When do I pay for a contact?
Only when you accept it. Before that you see the property type, postcode, price category, contact price and the timer. Requests about your own listings are free. More: Accepting contacts.
How much time do I have to reply to an owner?
4 working hours (Mon–Fri 8–20, Sat 9–14). After accepting you contact the owner within 3 working days via GREM telephony or GREM chat. The contact is assigned to you for up to 14 days.
What do I need to buy a plan?
You must be a business within the meaning of § 14 BGB and hold a licence under § 34c GewO, which we check. You also need a valid VAT ID (USt-IdNr.): prices are net, and the invoice comes with reverse charge.
Agency
Does each Makler in the agency cost extra?
No. The agency buys one plan with listing places and can add any number of Makler, at no extra charge per user.
Who pays for the purchases of the Makler?
The agency. Contacts, videos and 3D tours of all Makler go on one invoice of the agency. The agency owner can set a monthly spending limit for each Makler.
Which deadline applies to requests from owners to the agency?
The reply deadline towards the owner is 4 working hours for the entire agency. More: Rules for agencies.
Does the automatic assignment of search requests cost anything?
No. The assignment is free of charge. Payment is due only when the Makler accepts the contact and the prospect confirms them.
What discounts are there?
OFFICE −15%, NETWORK −25% on contacts, videos and 3D tours. No plan discount applies to the review of someone else's appraisal report. In addition, a one-time −50% on the first month per company.
Owners
What does GREM cost me?
Nothing. Registration, your property, the AI valuation, choosing a Makler and messages with the Makler are free, with no subscription. GREM takes no commission.
What do I pay for with the 290 € package?
You pay for the creation and publication of your marketing materials. GREM does not procure buyers and receives no commission. What the package includes: GREM for owners in Germany.
What does Premium include?
Everything in the Package plus a 3D tour up to 40 points, a property video of 32 sec. and a video presentation with an AI avatar. Premium costs €490.00, the upgrade from the Package €200.00, each incl. 19% VAT.
Do I need a package to work with a Makler?
No. You choose a Makler free of charge. You need a package only if you want to sell yourself and work with buyers directly.
Who signs the Makler agreement?
You and your Makler. You agree the Makler agreement, exclusivity and commission directly with the Makler. GREM is not a party to it.
Can I withdraw from a package?
Yes. As a consumer you have a 14-day right of withdrawal: Withdraw from the contract on the package page. It expires once the service has been fully performed.
Buyers
What does GREM cost buyers and tenants?
Nothing. The marketplace, market analysis, requests about properties, the search request, choosing a Makler and confirming financing are free.
Who receives my contact details from the search request?
Only one Makler, and only after your confirmation. Makler in your region see the search request without name, phone number, e-mail and comment. More: Search request and financing.
How do I confirm my financing?
Under My purchase > Confirm financing you upload a financing confirmation or proof of funds. The status is first Under review, then Financing verified or Capital verified. Makler see only the badge and an amount range, never the document.
What does the status «The owner has been notified» mean?
You asked about the property of an owner who has neither a Makler nor a package yet. The owner has been informed. They receive your contact details only when they activate a package, and only with your consent.
Which statuses does my request about a property have?
Sent → The Makler has replied or The owner has replied → Viewing arranged → Completed. You see your requests under My requests.